Shipping

Shipments and returns

The transport will be carried out by independent companies. For deliveries in metropolitan France, the customer can choose to be delivered by Colissimo, with or without signature, or in a Mondial Relay collection point. 

The customer can also choose to pick up his order physically at the Memorial by click & collect, at this address:
Caen Memorial Shop
Esplanade General Eisenhower
CS 55026
14050 Caen Cedex 4
France

Consult the opening hours of the store: HERE

When you pick up your purchases, you will be asked to show an identity card with the same name as the one you gave when you ordered.

The delivery is deemed to be made by the Memorial when the carrier hands over the ordered products to the customer. The customer is responsible for personally receiving the products ordered. The customer undertakes to sign the delivery note of the products. 

In case of absence of the customer at the time of the delivery, the latter is informed as soon as possible by the carrier of the availability of the products. If this time limit is exceeded, the package will be returned to the Memorial. It is agreed that the cost of returning the package to the customer will be at the customer's expense. 

It is the customer's responsibility to check the condition of the packaging and the products and the number of products upon receipt. This verification is considered to have been carried out once the customer, or a person authorized by him, has signed the delivery note. It is the responsibility of the customer in case of dispute, deterioration of the product during transport, damage, shortage or delay, to make clear and precise reservations on the delivery document or receipt of the carrier, and to confirm these reservations to the carrier by registered letter with acknowledgment of receipt within three (3) days, not including holidays, after receipt of the products.

In accordance with Article L. 224-65 of the Consumer Code, when the customer personally takes delivery of the transported items and when the carrier does not justify having given him the opportunity to effectively verify their good condition, the above-mentioned period is extended to ten (10) days.

In any case, the complaints on the apparent defects or the nonconformity of the products will have to be formulated near the Memorial under the conditions envisaged in article 5 of the present general conditions.

Delivery charges

• Individuals

All fees are presented inclusive of VAT.

• Business customers: contact us