Shipments and returns

The transport will be carried out by independent companies. For deliveries in metropolitan France, the customer can choose to be delivered by Colissimo, with or without signature, or in a Mondial Relay collection point. 

The customer can also choose to pick up his order physically at the Memorial by click & collect, at this address:
Caen Memorial Shop
Esplanade General Eisenhower
CS 55026
14050 Caen Cedex 4
France

Consult the opening hours of the store: HERE

When you pick up your purchases, you will be asked to show an identity card with the same name as the one you gave when you ordered.

The delivery is deemed to be made by the Memorial when the carrier hands over the ordered products to the customer. The customer is responsible for personally receiving the products ordered. The customer undertakes to sign the delivery note of the products. 

In case of absence of the customer at the time of the delivery, the latter is informed as soon as possible by the carrier of the availability of the products. If this time limit is exceeded, the package will be returned to the Memorial. It is agreed that the cost of returning the package to the customer will be at the customer's expense. 

It is the customer's responsibility to check the condition of the packaging and the products and the number of products upon receipt. This verification is considered to have been carried out once the customer, or a person authorized by him, has signed the delivery note. It is the responsibility of the customer in case of dispute, deterioration of the product during transport, damage, shortage or delay, to make clear and precise reservations on the delivery document or receipt of the carrier, and to confirm these reservations to the carrier by registered letter with acknowledgment of receipt within three (3) days, not including holidays, after receipt of the products.

In accordance with Article L. 224-65 of the Consumer Code, when the customer personally takes delivery of the transported items and when the carrier does not justify having given him the opportunity to effectively verify their good condition, the above-mentioned period is extended to ten (10) days.

In any case, the complaints on the apparent defects or the nonconformity of the products will have to be formulated near the Memorial under the conditions envisaged in article 5 of the present general conditions.

Delivery charges

  • Individuals
Metropolitan France France DOM - TOM Germany Austria Belgium Spain Italy Luxembourg Netherlands Portugal
Pick-up at the Memorial shop Free Free Free Free Free Free Free Free Free Free

Mondial Relay

(less than 500grs)

€4.40 / €9.50 €11.20 €4.55 €6.80 €11.20 €4.55 €5.55 €6.80

Mondial Relay

(from 500grs to less than 1kg)

€4.90 / €9.80 €11.40 €5.40 €7.20 €11.40 €5.40 €6.05 €7.20

Mondial Relay

(from 1kg to less than 2kg)

€6.30 / €10.60 €12.60 €6.40 €8.10 €12.60 €6.40 €6.95 €8.10

Mondial Relay

(from 2kg to less than 3kg)

€6.50 / €11.30 €13.80 €7.00 €9.00 €13.80 €7.00 €7.85 €9.00

Mondial Relay

(from 3kg to less than 4kg)

€6.90 / €12.70 €16.00 €7.90 €9.90 €16.00 €7.90 €8.50 €9.90

Mondial Relay

(from 4kg to less than 5kg)

€9.90 / €12.70

€16.00

€10.00 €10.80 €16.00 €10.00 €10.20 €10.80

Mondial Relay

(from 5kg to less than 7kg)

€11.90 / €14.20 €18.20 €12.00 €12.60 €18.20 €12.00 €12.10 €12.60

Mondial Relay

(from 7kg to less than 10kg)

€13.50 / €16.40 €22.70 €14.00 €15.30 €22.70 €14.00 €14.15 €15.30

Mondial Relay

(from 10kg to less than 15kg)

€17.90 / €20.30 €27.90 €18.30 €19.80 €27.90 €18.30 €18.65 €19.80

Mondial Relay

(from 15kg to less than 20kg)

€19.90 / €24.90 €31.10 €20.50 €24.80 €31.10 €20.50 €21.90 €24.80

Mondial Relay

(from 20kg to less than 30kg)

€24.90 / €31.90 €39.90 €25.90 €28.80 €39.90 €25.90 €27.65 €28.80

Colissimo

(pick-up point)

€6.00 / €15.00 €15.00 €15.00 €15.00 €15.00 €15.00 €15.00 €15.00

Colissimo home without signature

(less than 1kg)

€8.50 €18.00 €15.00 €15.00 €15.00 €15.00 €15.00 €15.00 €15.00 €15.00

Colissimo home without signature

(from 1kg to less than 2kg)

€8.50 €30.00 €15.00 €15.00 €15.00 €15.00 €15.00 €15.00 €15.00 €15.00

Colissimo home without signature

(from2kg to less than 5kg)

€8.50 €50.00 €15.00 €15.00 €15.00 €15.00 €15.00 €15.00 €15.00 €15.00

Colissimo home without signature

(from 5kg to less than 30kg)

€8.50 €120.00 €15.00 €15.00 €15.00 €15.00 €15.00 €15.00 €15.00 €15.00

Colissimo home with signature

(less than 1kg)

€8.50 €18.00 €15.00 €15.00 €15.00 €15.00 €15.00 €15.00 €15.00 €15.00

Colissimo home with signature

(from 1kg to less than 2kg)

€8.50 €30.00 €15.00 €15.00 €15.00 €15.00 €15.00 €15.00 €15.00 €15.00

Colissimo home with signature

(from 2kg to less than 5kg)

€8.50 €50.00 €15.00 €15.00 €15.00 €15.00 €15.00 €15.00 €15.00 €15.00

Colissimo home with signature

(from 5kg to less than 30kg)

€8.50 €120.00 €15.00 €15.00 €15.00 €15.00 €15.00 €15.00 €15.00 €15.00

All fees are presented inclusive of VAT.

  • Business customers: contact us